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Packages are generally dispatched within the next working day after receipt of payment.
Send via Couriers/New Zealand Post

Package normally deliver by ParcelPost Tracked of New Zealand Post, New Zealand Couriers and Fastway Courier. You will provided with a link to track your package online. Soundlab New Zealand reserve the right to indicate the carrier company.

Pick-up service
Pick-up service is be available at Soundlab store at Flat Bush, Auckland. Please feel free to contact us before your pick-up to ensure your goods are ready.

Product Return / Refund policy:

We do not have to provide a refund if you change your mind about a particular purchase, please choose carefully. However, if the products are faulty, We will meet our obligations under the Consumer Guarantees Act to provide a remedy. If the product was delivered incorrectly i.e., not the goods ordered, it can be return to us and a replacement will be issue. If the product was delivered damaged, customer must notify us with e-mail within three days of receipt of the product. The notification include the invoice number, your name, address, and brief description of the damage and/or relevant details.


Thank you for shopping with us at Soundlab New Zealand.