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Packages are generally dispatched within the next working day after receipt of payment.
Send via Couriers/New Zealand Post

Package normally deliver by ParcelPost Tracked of New Zealand Post, New Zealand Couriers and Fastway Courier. You will provided with a link to track your package online. Soundlab New Zealand reserve the right to indicate the carrier company.

Pick-up service
Pick-up service is be available at Soundlab store at Flat Bush, Auckland. Please feel free to contact us before your pick-up to ensure your goods are ready.

Overseas Customer:
Send via New Zealand Post

The target delivery working days shown are based on the estimate of New Zealand Post, which varies by seasons especially Christmas period and unforeseen circumstances.

General Information for Overseas Customer:
You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient is the importer and must comply with all laws and regulations of the destination country. The recipient may be subject to import taxes, customs fees and duties...etc, all these additional charges are borne by the recipient.

Product Return / Refund policy:

We do not have to provide a refund if you change your mind about a particular purchase, please choose carefully. However, if the products are faulty, We will meet our obligations under the Consumer Guarantees Act to provide a remedy. If the product was delivered incorrectly i.e., not the goods ordered, it can be return to us and a replacement will be issue. If the product was delivered damaged, customer must notify us with e-mail within three days of receipt of the product. The notification include the invoice number, your name, address, and brief description of the damage and/or relevant details.


Thank you for shopping with us at Soundlab New Zealand.